FAQ

Production & Shipping Time

Because our jewelry is personalized & made to order, our production time fluctuates throughout the year. Our current production time is listed in the announcement bar at the top of our website.

Items in our "Ready to Ship" collection generally ship in 1-2 business days.

We ship via the United States Postal Service to the U.S. and Canada at this time. Most items ship free via USPS First Class mail. Priority shipping upgrades are available at check out and are encouraged for any time sensitive purchases.

Production time refers to the time it takes us to create your jewelry. Shipping time refers to the length of time it takes USPS (or another carrier) to deliver your order once we ship it.

Return & Exchange Policy

All jewelry sales are final. However, if you are unhappy with your purchase, we encourage you to contact us so we may assist you.

Exchanges on non-personalized items are evaluated on a case by case basis. Items approved for exchange must be unworn in original packaging & all original packaging must be sent back with the item. Customer is responsible for return shipping costs.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled except at our discretion. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

Any cancellations that are granted more than 24 hours after order placement are subject to a restocking fee.

If we made a mistake on your order, please contact us within 3 business days of delivery (noted on the tracking number) so we can rectify the issue. We may ask that you send the item back to us but will always cover the shipping fee.

Because our jewelry is personalized just for you & made to order, we cannot refund or accept returns on items that were made correctly by us but personalized incorrectly by the customer when ordering. Please be sure to double check your order before submitting to ensure all the details are correct!

About the Jewelry

Our engraved jewelry is made with stainless steel & gold-plated stainless steel metal charms & chain. Our beaded jewelry is made with a variety of crystals, gemstones, and pearls, wire wrapped with high quality plated wire.

Because we do not use sterling silver in our jewelry, you do not have to worry about the metal tarnishing. Stainless steel is a non-rusting, non-tarnishing metal. Be sure to follow our simple care tips listed below to get the most life out of your jewelry!

Follow these simple steps to make your jewelry last:

1. Protect metal jewelry by removing it while washing hands, swimming, exercising, showering, cleaning, or applying any kind of personal body product.

2. Maintain your jewelry's shine by avoiding contact with agents like perfume, soap, lotion, makeup, hair products, & harsh cleaning products.

3. Store your jewelry in a safe place away from harsh elements, preferably in a jewelry box or in another enclosed, dry place.

We source our raw materials from both domestic and some foreign suppliers, but all of our jewelry is designed & created in the USA! Longview, Texas, to be exact. We strive to support local suppliers & vendors whenever we possibly can.

Our small team of women in Longview, Texas design & make all of our jewelry. You can feel good knowing your purchase supports an American business! Read more About Us here.

Other FAQs

We accept credit/debit cards, Apple Pay, Google Pay, and PayPal, each of which is a 100% secure way to pay. Cash or checks are not accepted.

Most definitely! Our individual charms are available in our Extras collection.

We'd love to hear from you!

Email: hello@modernmerrigold.com

Mailing Address:

PO Box 649
Judson, TX 75660