FAQ

Production & Shipping Time

Because our jewelry is personalized & made to order, our production time fluctuates throughout the year. Our current production time is listed in the announcement bar at the top of our website.

Items in our "Ready to Ship" collection generally ship in 1-2 business days.

Please keep in mind that our production times are approximate and can change without notice. We do our best to ship as quickly as possible, but handcrafted/personalized items do take time to make. We appreciate your patience!

We ship via the United States Postal Service to the U.S. and Canada at this time. Priority shipping upgrades are available at check out and are encouraged for any time sensitive purchases. Standard U.S. shipping is free on orders of $75+.

Once your order is shipped, we cannot control how quickly it arrives or what route it takes to reach you. If you have specific questions about delivery, please contact the shipping carrier.

Production time refers to the time it takes us to create your jewelry. Shipping time refers to the length of time it takes USPS (or another carrier) to deliver your order once we ship it.

Return & Exchange Policy

All jewelry sales are final. However, if you are unhappy with your purchase, we strongly encourage you to contact us so we may assist you. We want you to be happy with your purchase!

Exchanges on non-personalized items are evaluated on a case by case basis. Items approved for exchange must be unworn in original packaging & all original packaging must be sent back with the item. Customer is responsible for return shipping costs.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled except at our discretion. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel promotions due to system error or unforeseen problems.

Because we begin production on orders immediately after they are placed, cancellations are not accepted more than 24 hours after order placement. If a cancellation is granted more than 24 hours after order placement, it is subject to a mandatory cancellation fee at our discretion.

If we made a mistake on your order, please contact us within 3 business days of delivery (noted on the tracking number) so we can rectify the issue. We may ask that you send the item back to us but will always cover the shipping fee.

Because our jewelry is personalized just for you & made to order, we cannot refund or accept returns on items that were made correctly by us but personalized incorrectly by the customer when ordering. Please be sure to double check your order before submitting to ensure all the details are correct!

About the Jewelry

Our laser-engraved jewelry is made with stainless steel & gold-plated stainless steel metal charms, chain, and findings. Our beaded jewelry is made with a variety of crystals, gemstones, and pearls, wire wrapped with high quality plated wire.

Keep in mind that our laser-engraved jewelry is made with metal, which is reflective.

Because we do not use sterling silver in our jewelry, you do not have to worry about the metal tarnishing. Stainless steel is a non-rusting, non-tarnishing metal. Be sure to follow our simple care tips listed below to get the most life out of your jewelry!

Follow these simple steps to make your jewelry last:

1. Protect metal jewelry by removing it while washing hands, swimming, exercising, showering, cleaning, or applying any kind of personal body product.

2. Maintain your jewelry's shine by avoiding contact with agents like perfume, soap, lotion, makeup, hair products, & harsh cleaning products.

3. Store your jewelry in a safe place away from harsh elements, preferably in a jewelry box or in another enclosed, dry place.

We source our raw materials from both domestic and some foreign suppliers, but all of our jewelry is designed & created in the USA! Longview, Texas, to be exact. We strive to support local suppliers & vendors whenever we possibly can.

Our small team of women in Longview, Texas design & make all of our jewelry. You can feel good knowing your purchase supports an American business! Read more About Us here.

Other FAQs

We accept credit/debit cards, Apple Pay, Google Pay, and PayPal, each of which is a 100% secure way to pay. Cash or checks are not accepted.

Most definitely! Our individual charms are available in our Extras collection.

We'd love to hear from you!

Email: hello@modernmerrigold.com

Mailing Address:

PO Box 649
Judson, TX 75660

Please CLICK HERE for assistance with lost/missing packages.

Please CLICK HERE for assistance with lost/missing packages.