Happy Holidays! This page is dedicated to providing customers with information related to possible shipping delays during the 2020 holiday season.
We at Modern Merrigold understand how important it is to receive your order quickly, so we hope that what we share here will provide you with the necessary information you need to track your order and understand what is happening in our country this season.
Production Time: Because we make every piece of jewelry by hand, our production time fluctuates throughout the year based on order volume. As you can imagine, the very large increase in online shopping has kept us busier than ever before (and we're so grateful!) but it also means that our production time is longer than it normally would be during a different time of year. We are working very hard to ship holiday orders within about 10-12 business days.
Shipping Method/Shipping Time: The shipping method selected at checkout dictates the method that your order will be shipped, and also the speed of shipment (during normal times of year). This is separate from our production time, which is the time needed to hand make your order. We offer USPS first class (free, we cover that cost), USPS Priority, and USPS Priority Express. Generally first class takes 3-5 business days, Priority takes 2-4, and Priority Express takes 1-2 to be delivered within the U.S. However, because of the very large backlog of packages USPS is handling this year, those estimates are pushed out substantially. Unfortunately, we cannot control this, and once your package is shipped, USPS is responsible for final delivery (from the length of time it takes to the route the package takes on its way to you).
Why is shipping so slow? There are a few reasons for this.
1. The very, very large increase in customers shopping online this year because of the pandemic has created a backlog all the way back to March/April when stay at home orders began and Americans began ordering PPE and other supplies online.
2. Postal workers being required to follow covid-19 social distancing guidelines
3. Reduced workforce in post offices and distribution centers as many postal workers (like many Americans) catch covid and must quarantine & seek medical treatment
4. Reduced air traffic, which has directly impacted USPS's ability to get packages across the country in a timely fashion. Instead, USPS is using trucks to transport packages, which results in longer transit times and fewer tracking updates (and sometimes is the reason for no tracking updates for several days/weeks)
What can we do? One action that has proven helpful to customers in the past is signing up for email or text updates directly from the USPS.com tracking page. It might sound like voodoo, but signing up for these updates can sometimes "shake loose" the package and the system updates & starts showing more up to date tracking information.
In addition, we created this certificate that can be printed out and placed into a holiday card to let the recipient know that their gift is on its way (we'll no doubt be doing this with our loved ones this year!).
We totally understand the frustration of slow delivery, lack of tracking updates, and having to wait longer than normal for holiday gifts to arrive. We at Modern Merrigold are encountering the same things with some of our holiday purchases for loved ones. We want to assure you that we hear you, we understand you, and we're right here with you, working hard to help our customers receive their orders as soon as possible. We are so incredibly grateful for your support of our small business this holiday season!
If you still have questions, please don't hesitate to email us at email@example.com with your order number in the subject line and we will be happy to help in any way we can!